If you’ve owned your AT&T Cell phone between 31 and 365 days and you believe it is broken or damaged, you may be eligible for our Exchange by Mail program. Phones with physical or liquid damage are not covered under the warranty and are not eligible for a warranty exchange. To exchange a defective phone you can call 1-800-801-1101.
- Refurbished devices purchased through an authorized AT&T dealer are covered for the first 90 days from the purchase date.
- Replacement devices received through an insurance claim are covered for the first 12 months from the replacement date.
- Replacement devices received through a warranty claim are covered for 90 days or the remainder of original warranty period (whichever is longer).
Then AT&T will help you troubleshoot your problem to see if it can be self-corrected. If the problem persists and your phone is still under warranty, AT&T willsend you a replacement phone. Once you provide your address and agree to the Terms and Conditions, AT&T will ship your replacement via FedEx or UPS.
When your replacement arrives, return your original phone in the packaging provided. AT&T will even preprint and prepay the return shipping label for you! (AT&T will charge for expedited shipping or phones that are not returned or arrive damaged.)
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