by the users for the users

Problem with at&t voicemail

Posted in: AT&T Cell phone FAQsJanuary 10, 2009
Problem with at&t voicemail

I know how to press “1” and it goes to your voicemail but all that happens when i do that is:
“Welcome to AT&T voice mail . We need more information to direct your call to the appropriate voice mail box. To leave a message, please dial the 10 digit phone number to the person your trying to call. If you have a mailbox on this system, please press #.”
I’ve tried that #002# thing and all that happened was something popped up that says “deactivated”. ugh help! its so annoying.

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10 Comments

  • you need to call cutomer service and reset your voicemail on the account. double check with them that you have the correct voicemail box number saved on your phone

    Comment by josh — January 10, 2009

  • I have the same problem right now. My friends/boss was telling me they’ve been tryin to reach me but couldnt leave a msg. I swear i have a voicemail set up it just suddenly stopped working. Will go to an ATT store to get it fixed Grrr…

    Comment by D — July 29, 2009

  • on or about Sept 24, 2009 I lost the ability to leave or retreive messages on my AT&T cell phones. Several phone calls to Tech Svcs. and nothing has been resolved. Changed voicemail numbers in phones several times to no avail. Went 3 days without callback. Checked with them today and the tier 2 tech said it was noted that this should be resolved “hopefully” Wednesday. Makes me think of Aol back in the day when they wanted to blame the trouble on your computer when the whole time it was their servers.
    BTW, this appears to be an ongoing intermittant problem as now and then someone will tell me there is a problem with my phones (2 lines) and they seem to be disconnected (I check the lines out and they apparently usually resolve quickly). This time the resolution is not so forthcoming. Ideas anybody?

    Comment by M. Helton — September 29, 2009

  • I have a problem with at&t’s voicemail for cell phones. The part where you can bypass the phone and go straight to voicemail without the phone ringing. I do not like this at all. I have talked to many people at at&t and they say there is no option to turn this off. Why can’t this be added to the new upgrade voicemail they are coming out with?

    Comment by Kay Reed — October 22, 2009

  • To fix the problem of when people call instead of going to voicemail it says: “Welcome to AT&T voice mail . We need more information to direct your call to the appropriate voice mail box. To leave a message, please dial the 10 digit phone number to the person your trying to call. If you have a mailbox on this system, please press #.” You need to go to Settings, Phone, Voice Calls, Call Forwarding, select Menu on bottom right, then select Disable All, then Done.

    Comment by K. Sanchez — May 11, 2010

  • I am having a problem with my voice mail not responding to commands. I have been trying for several months now to change my recorded message to a strictly automated one and also to change the number of ring prompts and nothing works. I push the selections but my voice recording remains the same. Yesterday I spent an hour on the phone being switched back and forth from one ATT rep to another, repair to customer service and back again, I finally got a rep who said he could fix it from there. I wanted the ring prompt changed to five and the automated message, and he said he took care of both. So naturally, now my voice mail is not picking up until after SEVEN rings and my message is just the same as it has been. I put in a call yesterday afternoon for an ATT rep to call me back but no one ever did. It’s frustrating. OH, and this is on my home phone.

    Comment by Bernadette — June 8, 2010

  • My voicemail on my LG NEON is not working when I call voicemail it just says “Welcome to AT&T voicemail.” then says some other stuff HELP!!!!!!!!!!!!!!!!!!!!!!!!

    Comment by Tennyson — June 13, 2010

  • This happened to me. My voicemail gave me the whole “welcome to At&t, blah blah 10 diget number.. enter your voicemail number if you have one, etc.” It turns out your voicemail will expire if you switch phones. I guess they set up the new voicemail when you switch phones in store, this time I left them out of it. The fix is a quick call to customer service, they will set you up and all you have to do is call your voicemail when you’re through with customer service and set up a password.

    Comment by Charlie — September 1, 2010

  • go to att make sure there is a voicemail plan on ur account sometimes it might get taken off and it needs to be added

    Comment by steph — January 14, 2011

  • Yes, you can removed it, in case you make your phone rooted.

    Comment by AT&T Cell Phones — November 24, 2012

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