by the users for the users

AT&T Pantech matrix User Manual Download

Posted in: AT&T Cell phone SoftwareOctober 27, 2008
AT&T Pantech matrix User Manual Download

AT&T Pantech matrix User Manual Download

Just buying the Pantech matrix for at&t,there are many questions on How-to-Use the AT&T Pantech matrix.

Then download one user manual,which can answer all your question.AT&T Cell phones SoftwareBecause one user guides explain using your phone’s features step by step. You may download a user guide here.

Click here to Download

Download Instructions:The user manual for AT&T Pantech matrix is a pdf file,so you must make sure that you have Adobe Acrobat Reader installed in your computer.If there is no,then download the latest Acrobat Reader for free from Adobe’s website.

Via: AT&T and Pantech Official

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196 Comments

  • you don’t have the right link.
    http://www.pantechusa.com/download/matrix/Matrix_UserGuide_En.pdf

    Comment by Kiah — October 27, 2008

  • Thanks!I have corrected the error.

    Comment by admin — October 27, 2008

  • How do you set the correct time on incoming text messages? The manual doesn’t address this issue at all. The time on the phone is correct, but the timestamp on the incoming text messages is completely wrong.

    Comment by Team Mom — November 15, 2008

  • ARe you sure you have set the correct time and date for you phone?

    Comment by admin — November 16, 2008

  • Can you have personalized ringtones for each of your contacts? The user manual doesn’t say, also does the camera have a zoom feature on it?

    Comment by Laurie — November 28, 2008

  • Setting:First, the contacts must be saved on the Phone and not the SIM. From there, you simply edit the contact(s) and assign a ringtone.
    The pantech matrix offers video and camera capabilities with 4x Zoom
    .

    Comment by AT&T Cell Phones — November 29, 2008

  • the time strap on the messages is wrong..
    how do i fix this?

    i have the right time on the phone just not on the text messages

    Comment by Courtney — December 2, 2008

  • I think you may not set the correct date.I can’t fing out any other reasons.So you had better go to AT&T Storries to ask them.Good luck!

    Comment by AT&T Cell Phones — December 2, 2008

  • How do I delete a number out of my text message log? I can find my recent calls and missed calls, but not my text message log.

    Comment by Grace — December 21, 2008

  • Press the Send Key from Idle Mode. You can scroll through all calls, and find the number out of your text message log.Then to press the right cancel key to delete the number.Hope it ‘s useful for you.Good luck!

    Comment by AT&T Cell Phones — December 21, 2008

  • Is there any manual that actually answers all questions on this phone? This manual is a great step by step how to do things, but doesn’t answer any questions. Like what is Power Alarm? How do I set a password for just my text messages? How do I make it so that any button will turn off my alarm and automatically start snooze? What is a push message?

    Is there a manual out there that will actually explain the features in this phone?

    Comment by Anne Wright — December 29, 2008

  • Is it the first time you that you use cell phone?If so,I suggest you go t search on google and to look for explanation of your obscure word .As for your problem about your cell phone.We’ll answer one by one.

    Comment by AT&T Cell Phones — December 30, 2008

  • I got a new bluetooth headset for christmas and its the 4PR909 headset a cheap one but for some reason my phone wont pick it up can this phone even have wireless headsets?

    Comment by Stephen Mills — January 5, 2009

  • Do you mean the AT&T pantech matrix?It comes with buetooth wireless connectivity,so if you have one buetooth headset and you’ll use it.

    Comment by AT&T Cell Phones — January 6, 2009

  • im trying to send files over to my phone
    and i can only send one or two songs at a time,
    because my system files are taking up like 30 mb of space
    so what are system files and how can i remove the unnecessary ones?

    Comment by tyler — January 19, 2009

  • Connecting with your PC is the fast means of removing the unnecessary files,of course,you can directly delete those files on your phone.And the system files is the program or apps.

    Comment by AT&T Cell Phones — January 20, 2009

  • i saved some music on my memory card from my computer put it on my phone. why can i not set them as ringtones?

    Comment by Jessica — February 25, 2009

  • Go to Menu
    -Go To My Stuff
    – Go to Audio – make sure to go to Memory Card (press the center right button to get there)
    -press Select
    -Go to Ring Tones
    **again make sure youre on Memory Card, your MP3s should be there
    Highlight the MP3 you want to use, then go to Options
    -Scroll down to Set as Ring tone
    ****Just to make sure you dont lose the MP3 from the card, you can either copy or move it to your phone. just scroll down to option 8(copy to phone) or 9 (move to phone)
    Hope it is useful.

    Comment by AT&T Cell Phones — February 25, 2009

  • ive tried several times to use the zoom on my phone. i followed the directions in the manual that says push the up and down keys to use it, but its not working. however the right and left keys are changing the brightness. am i doing something wrong? if so, what am i supposed to do?

    Comment by stephanie — February 26, 2009

  • If you do as the user manual,I think you must have made a mistake.Or did you set the zoom key by yourself ever?

    Comment by AT&T Cell Phones — February 27, 2009

  • how do i set ringtones i have on my phone to alert tones for when I receive a text message

    Comment by Jourden — March 1, 2009

  • Menu->9 Settings->1 Profiles->Options->Customize->Message Sound.AndI just noticed you can’t select files that are very large (3MB+).

    Comment by AT&T Cell Phones — March 2, 2009

  • How do i connect my Matrix to my PC? It doesn’t say anything about that in the manual. I want to be able to take pictures off the phone and put new ones in for wallpapers.

    Comment by o_O — March 2, 2009

  • There are two methods,one is to use one usb cable(if you don’t have,you have to buy one compatible with your matrix phone)Then you may need usb driver for pantech matrix,here is the download link:http://www.att-phones.org/att-pantech-matrix-usb-driver-download.html
    The other way is to download one ActiveSync software,look the method in detail at here:http://www.wireless.att.com/answer-center/main.jsp?t=solutionTab&ft=searchTab&ps=solutionPanels&locale=&_dyncharset=UTF-8&solutionId=KB97247&isSrch=Yes
    Good luck!

    Comment by AT&T Cell Phones — March 2, 2009

  • i cant receive texts but i can send them. Did i mess up the settings some how?

    Comment by Mercedes — March 11, 2009

  • i also cant receive calls but i can make them

    Comment by Mercedes — March 11, 2009

  • Could you receive message ever?If you can,Maybe your Inbox has been full,you need to clear all or part of message in your inbox

    Comment by AT&T Cell Phones — March 11, 2009

  • I just got the pantech matrix c740 and the usb cable. I am unable to connect to my pc for file transfers. I clicked the link for the usb driver and it said “page not found” can someone please direct me to a place where I can download the usb drivers?

    Comment by Heather — March 12, 2009

  • It’s here:
    http://www.att-phones.org/att-pantech-matrix-usb-driver-download.html

    Comment by AT&T Cell Phones — March 12, 2009

  • I clicked the link and tried to download but it said that the file does not exsist

    Comment by Heather — March 12, 2009

  • I’m sorry,please wait a monment.

    Comment by AT&T Cell Phones — March 12, 2009

  • It’s ok now.

    Comment by AT&T Cell Phones — March 12, 2009

  • Thank you!!

    Comment by Heather — March 12, 2009

  • I think there is some wrong with you phone,you’d better call AT&T service to ask them.

    Comment by AT&T Cell Phones — March 12, 2009

  • i connect the phone to my pc but it doesn’t register, even after downloading the usb drivers. Should it matter if i didn’t get a memory card yet?

    Comment by Heather — March 12, 2009

  • does the camera mode have zoom? for some reason the zoom only works on video camera mode not camera mode.

    Comment by jojo — March 14, 2009

  • and on camera mode i can change the brightness but i can’t zoom in and zoom out.

    Comment by jojo — March 14, 2009

  • Yes,It comes equiped with a Camera Capabilities with 4x Zoom.

    Comment by AT&T Cell Phones — March 15, 2009

  • I think there is a built-out keypad control it.

    Comment by AT&T Cell Phones — March 15, 2009

  • I cannot find the texting log to delete a numbers from the recent text log… i did the idle send button and there is no txting log…

    Comment by Tammra — March 16, 2009

  • Then where do do you find the numbers?Delete it from there.

    Comment by AT&T Cell Phones — March 16, 2009

  • How do i make it so that my phone doesn’t hang up when I am in the middle of a conversation and the phone slides down. I have it set for any key answer but if I slide it down it hangs up.

    Comment by Adrian — March 17, 2009

  • I think there may be some wrong with your phone, you have to repaire it to AT&T store. Good luck!

    Comment by AT&T Cell Phones — March 17, 2009

  • how do i remove the memory card from my pantech matrix? i tried to put music files on there but i must have done it wrong because the phone shows my memory card as blank. but now i cannot remove the card. i was trying to pry it out with a pin and my cubby-mate says that might damage it. what should i do?

    Comment by kiran — March 24, 2009

  • How I make my text message alert sound play for more than 5 seconds?

    Comment by Erin — March 24, 2009

  • because it only plays the first 3 seconds, so anything more than that is overkill.

    Comment by AT&T Cell Phones — March 24, 2009

  • here is the answer.
    http://www.att-phones.org/how-to-remove-the-memory-card-from-my-pantech-matrix.html

    Comment by AT&T Cell Phones — March 24, 2009

  • my recent log is under create msg, contacts, add recipeints, recent log and then it lists my recent contacts that i have texted but no where in the list does it give me the option to remove a contact from the list.

    Comment by Tammra — March 25, 2009

  • I need to save some text messages on my phone to my computer. Is there any way to do this?

    Comment by Timothy — March 30, 2009

  • I am also needing a way to delete my “recent contacts” that are saved when I send a text message (create msg> options> contacts> add recipients> recent contacts). I know how to delete my “recent calls” lists, but there is no option to delete the text message log as far as I can see. Hitting the send button when the phone is idle only brings up calls, not text logs. Can you help?

    Comment by Alli — March 30, 2009

  • Of course, you can.
    But you have to store your text messages in your Memmory card, then use a usb cable or card reader to download them to your PC.
    Good luck!

    Comment by AT&T Cell Phones — March 30, 2009

  • From the standby screen, press Start>Scroll to and select Messaging>Scroll to and select Inbox》Select the desired message. Press Options and View>Press Options>Select Delete>Press Yes>. Good luck !

    Comment by AT&T Cell Phones — March 30, 2009

  • Where do the photos go that I save that are sent to me from others and how do I view them?

    Comment by jmj29 — March 31, 2009

  • Where have you save the photos ? If you haven’t delete them, they must be in your SIM card or memory card.

    Comment by AT&T Cell Phones — April 1, 2009

  • can i delete the AT&T preset contacts veiw minutes, view data,pay my bill? or hide them?

    Comment by Steve — April 3, 2009

  • I don’t think you can ,unless you’re a good hacker

    Comment by AT&T Cell Phones — April 3, 2009

  • How do I copy all contacts from the phone memory to the SIM or memory card? I am changing phones and want to move them over. Aside from synching as described above, can I just copy to one of these cards and move it that way?

    Comment by Joe — April 8, 2009

  • can i have a ringtone for my message alert or make it say message recieved

    Comment by roland burks — April 16, 2009

  • Of course, you can

    Comment by AT&T Cell Phones — April 16, 2009

  • I just signed on to my wife’s account. We tried to send each other pictures and neither of us can receive them. We can send it to each others email account, but not cell phone. Any idea why?

    Comment by Adam — April 20, 2009

  • 1. Verify the device can connect to MEdia Net.
    2. Verify Multimedia Message Settings.
    3. Verify file size, format and carrier compatibility.
    4. Power off and on.
    5. Retest.
    6. If problems persist, contact Customer Care.

    Comment by AT&T Cell Phones — April 20, 2009

  • Alright.
    1. I get like terrible connection pretty much everywhere, while the rest of my family gets perfect service.
    2. How do you save text messages?!

    Comment by lauren — April 22, 2009

  • when you receive the text messages , they’ll be autoly saved in your memmory card or SIM card.

    Comment by AT&T Cell Phones — April 22, 2009

  • I can’t listen to my music on my bluetooth earpiece. Is it the wrong kind? Does it have to be a stereo headset?

    Comment by bev — April 22, 2009

  • Do you check out what’s the reason?

    Comment by AT&T Cell Phones — April 22, 2009

  • Is there a snooze function for the alarm on the Pantech Matrix?

    Comment by Jack — April 23, 2009

  • Oh, are you joking? Why not use the alarm?

    Comment by AT&T Cell Phones — April 24, 2009

  • No, I am not joking and I do not understand your answer. I know there is an alarm, but I do not see instructions in the manual on a snooze function. It’s a simple question: Is there a snooze function for the alarm on the Pantech Matrix?

    Comment by Jack — April 24, 2009

  • It’s just the alarm

    Comment by AT&T Cell Phones — April 24, 2009

  • I just got the phone, I want to make it so that when I get a text message from different people it plays a different tone for each of them. Usually the answer would be just to assign a ringtone to the person in your contact list, but I did that and it just plays the same tone for everyone. How do I set up personalized text tones for individual contacts?

    Comment by James — April 25, 2009

  • here is your anser.
    http://www.att-phones.org/att-pantech-matrixhow-to-have-different-ringtones-for-certain-people.html

    Comment by AT&T Cell Phones — April 25, 2009

  • Doesn’t help much if I’m still getting the same sound for every text

    Comment by James — April 25, 2009

  • I bought a new phone in January. I immediately started getting this problem. The phone is on and working. Suddenly it switches to “Insert SIM card”. I can turn it off and turn it back on and then it works again. This can happen as many as 3 times a day. It can happen when the phone is left sitting on my kitchen counter and has not been moved.

    About a week after I bought it I returned to the store, spent over an hour there and got a different phone. Within another week the problem was back. It took several days but I went to a new store. There they told me that I still had the old SIM card. They replace the SIM card and told me that I only had 30 days from the time about the phone to resolve this problem. Of course, I was leaving town and would not be back until after the 30 days ends.

    So, the problems continues. I have missed important phone calls as a result (I think my phone is on but when I look it has switched to “Replace SIM card” at some unknown time. I have obsessively check my phone to see if it is still working many days. If I had any confidence that someone might really know what is wrong or be able to fix it I might go back. But I don’t want to spend an hour plus at the AT&T store again to just have the same problem. I see online there are others with the same problem. If you really know how to fix this I would be thrilled.

    Comment by amy — April 28, 2009

  • Your instructions for setting individual ringtones for contacts does not work. “First, the contacts must be saved on the Phone and not the SIM. From there, you simply edit the contact(s) and assign a ringtone.” All my contacts are saved to the Phone and there is no choice in edit contacts to assign a ringtone. Please be more specific.

    Comment by Karen — May 3, 2009

  • Does anyone out there know how to move text messages from my cell phone to my computer using my MicroSD card? I am so frustrated!! Been trying for DAYS!! When the desired text message is open on the screen i press options>Move to SIM. The screen then reads: “moving to SIM” or ” From phone to SIM” like it has been correctly moved. So where do i locate these messages that were just moved to my SIM card? I cant find them after they have been moved! Am i not saving them to my MicroSD card like i thought(isn’t MicroSD card the same thing as my SIM card)? PLEASE HELP!!!!

    Comment by Brooklyn — May 4, 2009

  • I can’t send or receive pictures from my phone. I get a message that gives me a code to look up the multimedia message on the web within 7 days. How do I get it to Just show on my phone??

    Comment by hannah — May 4, 2009

  • You can try to delete some multimedia messages in your phone.

    Comment by AT&T Cell Phones — May 4, 2009

  • How do you save text messages to your memory card? They dont automatcally do it and I cant seem to find a way to do it.

    Comment by Tracy — May 4, 2009

  • I ment microsd card.

    Comment by Tracy — May 4, 2009

  • I am trying to download a .jar application onto my microSd card and then putting it in my ohone, but the phone tells me that the file type is not supported. It is a Java format. How do I make this work?

    Comment by Nihar — May 6, 2009

  • i meant to say phone

    Comment by Nihar — May 6, 2009

  • For pantech matrix C740, how do i only view my phone contacts in the address book, not the ones on my sim card? I do not want to erase the sim card incase i ever mess up my phone i will still have them all saved there.

    Comment by wendy — May 14, 2009

  • Save your contacts into Memmsory card

    Comment by AT&T Cell Phones — May 14, 2009

  • that does not answer my question.. i do not have a memory card, is there not another way with just the phone itself?

    Comment by wendy — May 14, 2009

  • I just got this phone and at the store they moved my contacts from my old phone. My old phone did not have first and last name, just name (so I listed them last_first). Now all my contacts are listed as first name;last. When I go into edit them, there’s only one name field (not both first and last name fields like there are when you add a new contact). Is there any way to change this without having to delete and retype all of my contacts?

    Comment by Ben — May 15, 2009

  • How do you set your ringtone as a call tone. So, when someone calls you they hear that ringtone

    Comment by Britney — May 17, 2009

  • I find the answer here: http://www.att-phones.org/att-pantech-matrixhow-to-have-different-ringtones-for-certain-people.html

    Comment by AT&T Cell Phones — May 17, 2009

  • How do I make a requried passaword to view my photos and text messages on the Pantech Matrix?
    –My phone is often used by orthers and when they use it they often go through my phone and are able to see my photos and text messages. I want a passaword to be requried, thefore they wont be able to view them.

    Also how do I make a “text siganture”?
    –When I recive text messages from orther peers at the end they have a signatue for example:
    “Ok. I will be there soon.”
    ~Candis is cool~ <– text signature

    THe text signature shows up at the bottom of ever text message without you actuall typing/texting it. You would just begin to type/text and the signature would be visable at the bottom of the text already.

    Comment by Jasmine — May 19, 2009

  • i need to know how to move my address book from my sims to my phone so i can set ring tones for individual people how do i do that.

    Comment by anida — May 20, 2009

  • Here is your answer: http://www.att-phones.org/att-pantech-matrix-tips-copy-contacts-form-sim-card-to-memmory-card.html

    Comment by AT&T Cell Phones — May 21, 2009

  • The hidden key is a security code for USIM Contact. You can
    lock the person’s information in the USIM Contacts with the
    hidden key.
    1. Press Menu > Settings > Security > Change Hidden
    Key

    Comment by AT&T Cell Phones — May 21, 2009

  • I’ve just replaced a defective Pantech Matrix with a new one through the ATT system. The volume buttons on the side of the phone do not seem to work the way my previous Pantech Matrix worked. Pressing the up button just sounds a beep, as does the down button. At no time does it actually cause the phone’s ring tone to sound and either decrease or increase volume.

    Comment by Ellijay — May 21, 2009

  • How do I make a requried password to view my photos and text messages on the Pantech Matrix?
    –My phone is often used by orthers and when they use it they often go through my phone and are able to see my photos and text messages. I want a passaword to be requried, thefore they wont be able to view them.

    Also how do I make a “text siganture”?
    –When I recive text messages from orther peers at the end they have a signatue for example:
    “Ok. I will be there soon.”
    ~Candis is cool~ <– text signature

    The text signature shows up at the bottom of ever text message without you actuall typing/texting it. You would just begin to type/text and the signature would be visable at the bottom of the text already.

    Comment by Jasmine — May 24, 2009

  • How do I make a requried passaword to view my photos and text messages on the Pantech Matrix?
    –My phone is often used by orthers and when they use it they often go through my phone and are able to see my photos and text messages. I want a passaword to be requried, thefore they wont be able to view them.

    Also how do I make a “text siganture”?
    –When I recive text messages from orther peers at the end they have a signatue for example:
    “Ok. I will be there soon.”
    ~Candis is cool~ <– text signature

    THe text signature shows up at the bottom of ever text message without you actuall typing/texting it. You would just begin to type/text and the signature would be visable at the bottom of the text already.

    Comment by Jasmine — May 24, 2009

  • How do i know if my inbox is full, will it make a sound or tell me?

    Comment by Alysha — May 25, 2009

  • like i have a matrix and my message alert only playsfor lik 5 seconds howcan i get it to play longer Plz help

    Comment by MJ — May 26, 2009

  • Is it just me or is “AT&T Cell Phones” guy on here simply sitting at his computer with the same Pantech Matrix phone manual that we all have – is unable to shed any additional light on our questions – and is possibly smoking a joint while trying to do so. . ? I have many of the same issues as everyone on here: 1. Can’t make the snooze function work properly 2. Can’t find messages that I thought I had just saved in my SIM card 3. Can’t use the zoom function on the camera ( or tell if one exists at all! )

    Has anyone else figured out anything about these issues? Thanks!

    Comment by ER — May 27, 2009

  • I Have A pantech Matrix And My Message Alert Only Plays For 3 Seconds how Can I Get It To Play Longer “BUT” this website Does NOT Help Me AT ALL ” http://www.att-phones.org/att-pantech-matrix-user-manual-download.html ” So Can Someone Just PLZ Tell Me How To Get It To Play longer PLZZZZ Cuz I Went On That Web Site And It Was Not Heplful And I Dont Want TO Have To Download Anything I Just Need SOmeone To Tell Me How To Do It PLz

    Comment by MJ — May 29, 2009

  • unfortunately it is permanent. the msg tone timer is set to play ‘x’ duration. i do not know though if an update is available to increase the play time for msg alert.

    Comment by AT&T Cell Phones — May 29, 2009

  • How do I retrieve a file that was moved to sims card?

    Comment by Heather — June 1, 2009

  • I am trying to save text messages from my Pantech Matrix c740 to my pc. The only option to save them on the phone was to the SIM card, which I did. Now I need to know how to move that info to the memory card, then onto the pc. There is no option to save text messages to external memory.

    Comment by Gina — June 2, 2009

  • Uuumm, I’ve seen everyone with the same problem,From what I’ve seen no one can add .jar or .jad files to there phone and install them. This usually works for phones with java but what’s the deal with the matrix. I noticed at&t frequently is coming back and answering questions, I was just hoping you might know what to do, do i need to change the file type or is it hopeless?

    Comment by Zac — June 3, 2009

  • How do I cause the Pantech Matrix to give me an audible and/or visual alert when an e-mail comes in?

    Comment by Kirk — June 3, 2009

  • There seems to be no way of doing this without using airtime to download the games directly through the internet to the phone. Access to the phone’s file system would be great.

    Comment by AT&T Cell Phones — June 4, 2009

  • From the standby screen, press Menu>Scroll to and select Messaging.>>>
    * If the desired account is not listed, scroll to and select Add Account, then select the desired e-mail provider from the list. Configure the account.
    * To change, edit, or delete an existing account, highlight the account name and press Options, then select the desired action.

    From the Inbox press Options.>Scroll to and select E-mail Alerts.>Select desired preferences and press OK.
    Hope it is useful

    Comment by AT&T Cell Phones — June 4, 2009

  • thank you :)

    Comment by Zac — June 4, 2009

  • How do I make a required password to view my photos and text messages on the Pantech Matrix?
    –My phone is often used by others and when they use it they often go through my phone and are able to see my photos and text messages. I want a password to be required, thefore they wont be able to view them.
    Also how do I make a “text signature”?
    –When I receive text messages from other peers at the end they have a signature for example:
    “Ok. I will be there soon.”
    ~Alexis is cool~ <–– text signature
    The text signature shows up at the bottom of ever text message without you actually typing/texting it. You would just begin to type/text and the signature would be visible at the bottom of the text already.

    Comment by Jake — June 5, 2009

  • How do I make a required password to view my photos and text messages on the Pantech Matrix?

    –My phone is often used by others and when they use it they often go through my phone and are able to see my photos and text messages. I want a password to be required, thefore they wont be able to view them.

    Also how do I make a “text signature”?

    –When I receive text messages from other peers at the end they have a signature for example:
    “Ok. I will be there soon.”
    ~Alexis is cool~ <–– text signature

    **The text signature shows up at the bottom of ever text message without you actually typing/texting it. You would just begin to type/text and the signature would be visible at the bottom of the text already.

    Comment by Jasmine Brown — June 9, 2009

  • How do I adjust the keypad volume on the Pantech C740? I would like to turn it off all together and cant figure out how. Can you please let me know?

    Thanks!

    Comment by Dana — June 15, 2009

  • So i have the pantech matrix and it always says “insert sim card” so i turn off my phone, take out the battery. and my sim card is in there just fine. i take it out and re-put it back in just in case. i turn my phone back on, but it still says the same thing. it’ s really frustrating b/c i have missed calls and texts. i want my phone to turn on! and i dont want to get a new sim card b/c i have important pictures and videos on there.

    Comment by ashley — June 18, 2009

  • 2nd request – am I the only person with this issue? I am trying to save text messages from my Pantech Matrix c740 to my pc. The only option to save them on the phone was to the SIM card, which I did. Now I need to know how to move that info to the memory card, then onto the pc. There is no option to save text messages to external memory.

    Comment by Gina — June 19, 2009

  • Footnote to #111 – I bought a USB cable – has no software and will not connect to the pc when plugged in. Also bought a memory card, with adapter…why can’t there be software to make this easier?

    Comment by Gina — June 20, 2009

  • How do you delete all your text messages without deleting the ones that are saved to your SIM. I already know that you can delete them all one by one .. but is there an easier way? Please help.

    Comment by cassssss, — June 20, 2009

  • Obviously you need to download the driver for your pantech matrix, go here to download:
    http://www.att-phones.org/att-pantech-matrix-usb-driver-download.html

    Comment by AT&T Cell Phones — June 20, 2009

  • connnect your memmory card with PC, then to delete them on pC

    Comment by AT&T Cell Phones — June 21, 2009

  • Can you leave a signuature for texting. I cannt find it anywhere on the phone

    Comment by Amy — June 22, 2009

  • Many users say the pantech doesn’t support this function

    Comment by AT&T Cell Phones — June 22, 2009

  • I too have the same problem as Gina (111). I would like to know how I can store SMS to SD Card instead of phone memory. Can some one help.. Thanks in advance.

    Comment by Nivas — June 30, 2009

  • I have just bought a Pantech Matrix phone, and today I got an 8gb memory card. I found it took no time at all to fill up the memory of my phone, thus the reason for buying the huge card. However, once I took out the old card and installed the new one, my phone is still saying my memory is full whenever I try to bluetooth anything to it. What am I doing wrong?

    Comment by E-Poe — July 2, 2009

  • After insert the new memmory card, then go to Power the device off then on

    Comment by AT&T Cell Phones — July 2, 2009

  • How do you hide the number you save to SIM card? I moved all my numbers to my SIM after my mom’s phone got ran over, but now I can’t personalize ringtones. I was just wondering if there is anyway to hide the SIM card numbers, but still have my numbers on my phone to personalize ringtones. Thanks

    Comment by Ellen — July 9, 2009

  • I was also wondering if you can set different tones for when different people text you.

    Comment by Ellen — July 9, 2009

  • I think you cant

    Comment by AT&T Cell Phones — July 10, 2009

  • Hi, I find the answer: http://www.att-phones.org/att-pantech-matrixhow-to-have-different-ringtones-for-certain-people.html.
    hope it works for you

    Comment by AT&T Cell Phones — July 10, 2009

  • Be aware that both SIM and Phone contacts will be displayed as there is no way to filter out one or the other. Unless you want each contact to show up twice, you should ‘Menu > 8.Address Book > 1.Contacts > Options > 9.Copy & Move > 3.Copy All to Phone’ then go again to ‘Options’ and then ’10.Delete All > 2.SIM’

    Comment by AT&T Cell Phones — July 10, 2009

  • How do I change the text alert sound. I have went to Audio…Alert Tones and chose one but it makes it the Ringtone.

    Comment by Kim — July 10, 2009

  • You can’t directly change the text alert sound, but you can change your phone sound

    Comment by AT&T Cell Phones — July 10, 2009

  • I’m trying to pair my Pantech Matrix to my computer using bluetooth. On the phone I select options>bluetooth>my devices>search for devices……I select my laptop and I’m then prompted for a password.

    What password is required? The phone or computer password? What if I can’t remember my password, is there a solution?

    Phone will not pair with computer without password.

    Advice appreciated….thanks.

    Comment by Robert — July 10, 2009

  • It means your PC password

    Comment by AT&T Cell Phones — July 11, 2009

  • when i receive text msgs it doesn’t show the name of the person it only show the number as +1##########. how do i make it to showing hte name??

    Comment by viviana — July 13, 2009

  • oh yea and also for incoming calls it only show hte number and not hte name

    Comment by viviana — July 13, 2009

  • How can I look at text messages in a text log (not inbox) after I deleted them???

    Comment by TONY THORNE — July 14, 2009

  • How do I delete a text message contact from the “recent log” if they are not in my contacts list? (I typed in the phone number to text to, and now I need to delete it)…

    Comment by Mark — July 16, 2009

  • i can not figure out how to change my voicemail message, my mom set it the very first time i got the phone and now i want my voice on there, how do i change it!!!!!!!! my mom doesnt know and neither do i so im stuck!!!! someone please help me!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

    Comment by lulu — August 1, 2009

  • The user manual can help you

    Comment by AT&T Cell Phones — August 1, 2009

  • How come i can’t send pictures messages. It keeps giving me unsucessful. I can’t send audio or video texts either.

    Comment by Jimmy — August 12, 2009

  • Please check it to follow the steps on by one:
    1. Verify the device can connect to MEdia Net.
    2. Verify Multimedia Message Settings.
    3. Verify file size, format and carrier compatibility.
    4. Power off and on.
    5. Retest.
    6. If problems persist, contact Customer Care.
    Hope it is useful for you!

    Comment by AT&T Cell Phones — August 12, 2009

  • how can i lock messages on my fone

    Comment by lola — August 23, 2009

  • You can’t directly lock the message on pantech matrix , but u can lock the phone with a password

    Comment by AT&T Cell Phones — August 24, 2009

  • I suddenly cannot hear calls on my phone. The person calling can hear me but I cannot hear them. What could be wrong? Phone is a pantech matrix that is only a few months old.

    Comment by patti — September 3, 2009

  • It maybe the problem with your signal

    Comment by AT&T Cell Phones — September 5, 2009

  • 1.) My pantech matrix just started doing this when i turned it off then on again today, the little “3G” that usually appears at the top of the screen is not there anymore. Even after i turn it off then on again, it doenst show up? I can no longer send or receive text messages, probabaly due to the “3G” error?
    2.) Also, at random times (when my phone was working properly) it would not let me send a text message until after a turned it off then back on? When this was happening, I couldnt receive them either… I would get the message eventually but it would say it was sent from who I was talking to at like 5:15, but I would not receive it until maybe 5:45?

    Comment by Rhino — September 6, 2009

  • It seems that there is some problem with your 3G Internet

    Comment by AT&T Cell Phones — September 6, 2009

  • So you had bettter go to at&t stores to ask for help

    Comment by AT&T Cell Phones — September 6, 2009

  • First, it’s pretty lame that you can’t remove the demo software. I bought the phone, I OWN it, and AT&T is forcing me to keep unwanted software stored on it. If there is some secret handshake required to get this junk off, I’d love to know.

    Now, these stupid demo games want to connect to the internet every time you start them up, to check for the license. I’m assuming that means I’m going to get charged usage every time I try to start the game?

    Comment by Cliff — September 14, 2009

  • No,If you haven’t start the game, you won’t be charged

    Comment by AT&T Cell Phones — September 14, 2009

  • i plugged my phone in and it said i need to install a driver where do i get that from ?

    Comment by tiana wallace — September 25, 2009

  • When I try to listen to my mp3 music on my phone through my bluetooth headset (2-> transfer to b/t headset), it says Not Available! I’ve already paired and connected the phone w/ the headset so I don’t know what’s wrong. What should I do to fix this? Thanks

    Comment by sylvia — October 6, 2009

  • The user guide download link is still broken. Correct link is http://www.pantechusa.com/pages/download/matrix/Matrix_UserGuide_En.pdf.

    Comment by levko — October 9, 2009

  • My son’s phone show up PUK Code? and he doesn’t have a code maybe by mistake he add a code?

    Comment by claudia — October 14, 2009

  • On, I’m sorry to hear that. But he maybe indeed by mistake he add a code. You have to go to AT&T stores to unlock it

    Comment by AT&T Cell Phones — October 15, 2009

  • how do you set up the tone for the caller to hear rather than a ring

    Comment by rae — October 16, 2009

  • A tone is just a ring

    Comment by AT&T Cell Phones — October 16, 2009

  • As of today I can’t hear any incoming calls unless they are on speaker mode, but they can hear me. How do I fix this??

    Comment by Vanessa — November 2, 2009

  • Can i use txt sig on a pantech matrix? if so How?

    Comment by Nick — November 3, 2009

  • Then you should set your phone on speaker mode

    Comment by AT&T Cell Phones — November 3, 2009

  • It seems that the pantech matrix doesn’t support this feature

    Comment by AT&T Cell Phones — November 3, 2009

  • how do i get it to stop notifying me every time i get an email? like on the mobile email thing every time i get a email on hotmail it notifies me and its very annoying and idk how to get it to stop

    Comment by Kiti — November 22, 2009

  • i can’t make calls… i can receive calls but it won’t allow me to make calls? is there a feature that has been deactivated?

    Comment by Paul — November 30, 2009

  • Okay so I recently got the usb cord for my pantech matrix and the first two times I used it my phone asked me which to use and I chose mass storage. Now when I plug it in nothing comes up and it just charges. It doesn’t show up on my computer either. What can I do?

    Comment by Karlie — December 14, 2009

  • Maybe you need to turn off your phone firstly

    Comment by AT&T Cell Phones — December 15, 2009

  • Okay, I pretty much hate this phone! I’ve had it for two months and it sucks!! For one, my text ringtone plays for two seconds, two, it wont zoom in on my camera, three, I cant lock any pictures or text messages. and im also afraid that my phone will slide up one day and break because it was so poorly made. this is seriouusly the worst phone i have ever had. it was deff. the biggest mistake to get it. Thanks at&t :|

    Comment by Allison — December 18, 2009

  • hello my brother has this cell phone (the pantech matrix) and recently his friends,even my friends, and some other people have decided to get on his phone. now i am a person who likes certain things such as texts and pictures to be private. i have an iphone and the one thing i love most about it is the passcode lock. now people are getting on his phone without permission and even some times without him knowing. this would be fine because he is only 12 there isnt really anything bad on there but some of the people getting on his phone have decided to send his contacts prank calls mean texts and other things as jokes getting him in trouble. i thought maybe a passcode would be a good idea but after quite some time trying i cant get a permanent one on there like the iphone instead each time he has to lock it himself(i do not trust him to remember to lock it or lock it even if he does actually remember). so how do i set up a required password to view my photos and text messages or the over all phone that is like the iphones passcode? thanks :) – Katie
    PS sorry its really long :/

    Comment by Katie — December 23, 2009

  • i have a pay as you go sim card and and my mom just bought my phone fromw someone at her work im not sure if it is a pantech matrix or duo.. any ways it keeps randomly charging me 5 cents. it has done this three times today and it did it three times yesterday i called 611 for costumer assistance and they said i was hitting the GPRS button so then i tried locking my phone and when i got a text i unlocked it and it charged me another 5 cents. why is it doing this?

    Comment by erin — December 29, 2009

  • It is just so, you have enjoy the service

    Comment by AT&T Cell Phones — December 30, 2009

  • is there any way to put a signature on the pantech matrix? like for texts? becasue what i do now is save a template and add the template everytime! but that is kinda getting annoying. so is there anyway to set a signature on the text messages?

    Comment by kate — December 30, 2009

  • how do i get my message out of the out box i tryd turning it on and off but there stuck in the out box how do i delete them or get them out of there ?

    Comment by julia — January 7, 2010

  • my phone won’t recognize my sim card when i is in the phone….it just stopped working. Is it fixable or do i need to get a new phone?

    Comment by Anna — January 11, 2010

  • How do you save contacts to phone vs. sim after they have already been saved to sim?

    Comment by Susan — January 20, 2010

  • How do you move your recorded/downloaded audio to your sim card?

    Comment by Lisa — February 11, 2010

  • How do I save text messages to the micro SD card on the Pantech phone?

    Comment by Gina — February 16, 2010

  • For some odd reason today, a text message got stuck in my outbox after it had successfully sent. It has the green arrow (suggesting that it sent) and I cannot click on the message to manually delete it. I have tried turning off my phone, but nothing seems to work. It is really frustrating. Any advice would be appreciated. Thank you.

    Comment by Zach — February 18, 2010

  • Just recently my phone began not saving my missed calls, it deletes them automatically. How do I make it save the calls?

    Comment by Sadie — February 19, 2010

  • my pantech matrix wont allow me to open certain messages like when i get pictures or people send me sounds/ ringtones. i go to download them and it waits a second and says download failed. how do i fix this?

    Comment by josh — February 24, 2010

  • I am a little concerned with the quality of the responses on here. Either the Att phone representative is 5 or doesn’t speak English. There was a question on here that I wanted answered.

    “Vanessa
    November 2nd, 2009 | 10:58 pm

    As of today I can’t hear any incoming calls unless they are on speaker mode, but they can hear me. How do I fix this??

    AT&T Cell Phones
    November 3rd, 2009 | 9:34 pm

    Then you should set your phone on speaker mode”

    Seriously? Is this a site to ‘punk’ the att users? You can not use speakerphone for every call besides that speak phone quality is not very good.

    PS yes I agree with many of the users here. The manual is terrible.

    Comment by Jennifer — February 25, 2010

  • In reference to my above statement, ATT told me that this is a defect in the phone. There isn’t anything the user can do to fix it.

    Comment by Jennifer — February 27, 2010

  • I know there is a way to change your homepage for the internet and I cant remember how. I just got a new Matrix because my other one messed up. The middle button if pushed sends you right to the internet, and I have a habit of accidently pushing it. Can anyone tell me how to change the home page for the internet?

    Comment by Lauren — March 1, 2010

  • How do i make a signature for my text messages?

    Comment by jeremy — April 10, 2010

  • my pantech is been locked and i dont now the 8 digit code please hel´p…

    Comment by mayra — May 10, 2010

  • So i understand you can save messages to your sim card. but once they are on there, how do you view them? is there any way i can do this?

    Comment by logan — May 25, 2010

  • A couple quick questions: Is there a way to save text messages to my computer over a bluetooth connection?

    How do I reset the time on incoming texts? The regular clock function has the correct time, which is set to automatically sync up, even, but incoming texts say they arrive an hour and some change earlier than that time.

    Is there a firmware update or anything of the like to make my camera use the zoom function? It only works on video capture mode. Thanks!

    Comment by Devon — May 26, 2010

  • I keep having my texts get stuck in my outbox. it says they are sending with the little arrow next to it so there’s no options button and i can not delete it. i’ve tried turning it off and restarting it and i’ve tried taking out the battery and i’m pretty sure i’ve pressed every button on my phone about 5000 times. how can i get this text to delete?

    Comment by Marah — May 27, 2010

  • how do i put picture of someone in my contact list?

    Comment by patty — May 29, 2010

  • Can you lock your inbox?
    Like put a password in order to go in the inbox?

    Comment by Johnny — June 2, 2010

  • How do I make it so that I can answer on any button

    Comment by micah — June 12, 2010

  • how can you make your mgs tone longer

    Comment by shhhh — June 18, 2010

  • How do I move 296 Text Messages to the microSD card?

    There is no selection for that.

    I have a card reader, but I need to keep these texts, but forwarding them as MM messages ends up cutting off all but the first 2 sentences.

    Comment by James — June 23, 2010

  • How do I remove the keypad tone from this phone. I hate the sound!

    Comment by E! — July 28, 2010

  • do you know websites i can go on to get ringtones that are 3mb

    Comment by tre — August 1, 2010

  • hello i was wondering, what are the video formats that this phone have? example if i make my on video on a camera and i want to play it on my phone, what are the video formats that this phone can play? ive play AVI and MPEG-4 but none of those work..

    Comment by Karina — August 5, 2010

  • my pantech model is a C740 and i want to send a photo to my GF and i cant send it.it says..”message sending unsucsesfull.will retry later.please help!!

    Comment by Ryan Green — August 12, 2010

  • My pantech matrix c740 says “Memory Full” no matter how much I delete, it won’t let ME do any texting or photo capturing, but still receives texts and calls. Sometimes it will display a message after ‘memory full': “Would you like to remove old contents?”
    Why does it still say memory full, and what exactly would deleting all ‘old contents’ do? Is it some hidden trash folder, or all the current things on my phone?

    Comment by VivianS. — September 25, 2010

  • I put a password on my phone a long time ago, and got a new one, now that i have to use the Matrix again i cant remember the password. Anyway to override so that i can put in a new one?

    Comment by D.Collz — December 11, 2010

  • Can u put phone charms on it? Or can u buy a case that has a place for them? Please help. ;-;

    Comment by Summer — February 6, 2011

  • How can i use music on my memory card as phone ringtone, have use the normal setting but doesn’t complete.

    Comment by omoparioga Bayowa Damilola — April 6, 2011

  • how do you create a password for a pantech matrix

    Comment by Sydney — January 12, 2012

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